FAQ
DEAR DECI
FAQ
A refined guide to our most asked questions about orders, shipping, returns, materials and care.
Orders & Shipping
01 How long does shipping take?
Orders are shipped within 2 to 5 business days. Business days do not include weekends or public holidays.
02 Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, you will receive your shipping details.
03 Can I change my shipping address?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, we are no longer able to change the delivery address.
Returns
04 Can I return my order?
You may return your order within 14 days after receiving it. Items must be unused, undamaged and returned in their original packaging.
05 When will I receive my refund?
After we have received and inspected your return, your refund will be processed to the original payment method. It may take several business days for the refund to appear in your account.
06 Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Materials & Care
07 What are Dear Deci bags made of?
Our handbags are crafted from premium vegan microfiber leather, chosen for its refined look, soft feel and long-lasting quality.
08 Are Dear Deci bags vegan?
Yes. Our bags are made with vegan microfiber leather and are designed as a conscious alternative to traditional leather.
09 How do I care for my Dear Deci bag?
Store your bag in its dust bag when not in use. Avoid direct sunlight, excessive moisture and rough surfaces. Clean gently with a soft, dry or slightly damp cloth.
10 Can I use cleaning products on my bag?
We recommend avoiding harsh cleaning products or chemicals. A soft, dry or slightly damp cloth is usually enough to gently clean the surface.